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Shipping Policy
Shipping
UNITED STATES SHIPPING
We generally ship orders within 24-48 business hours; however, it may take longer depending on volume. Orders generally arrive within 2-4 business days but may take up to 7.
When you check out, you will get a shipping estimate. We do not offer expedited shipping at this time
All orders are shipped via USPS unless otherwise specified in your tracking confirmation. A tracking number will be sent to you when your order ships.
FREE SHIPPING
Offer is limited to standard delivery within the 48 contiguous United States, excludes bulk orders and drop ships. Oversized shipping charges and shipping surcharges are excluded from shipping and promotional discounts. The entire order must be shipped to a single address. This offer does not apply to prior purchases or open orders and cannot be combined with any other offer. The customer is responsible for shipping costs on returned merchandise. The promotion may be modified or terminated at any time. Certain restrictions and exclusions may apply.
We only ship Monday-Friday, excluding holidays.
INTERNATIONAL SHIPPING
We generally ship orders within 24-48 business hours; however, it may take longer depending on volume. All international orders will be shipped via USPS First Class International. It generally takes 10-12 business days to arrive at your shipping address once it leaves the USPS facility. Please note that it may take longer than 10-12 business days depending on your customs agency.
If there is no one present to sign for your package, it will still be left at the address provided. ZIVI LLC cannot be held responsible for packages once they are delivered.
ZIVI LLC is not responsible for any stolen or lost packages that were sent to the wrong address. The customer must provide correct information prior to shipment. The customer is responsible for packages upon delivery. Once your package is accepted by USPS, ZIVI LLC is no longer responsible for the package. Please note that limited tracking may be available with international shipments.
We only ship Monday-Friday, excluding holidays.
CUSTOMS
When receiving goods from a different country, customs duty and import taxes may occur.
Duties and taxes are due upon delivery with our standard service. ZIVI LLC is not responsible for any duties and taxes imposed on your package. Duties and taxes are determined by your country's customs agency. Charges do not always occur; however, depending on your country's thresholds for imported goods, you may receive a duties and tax charge. Payment of any duties and taxes is the customer's responsibility, and these charges are generally paid upon receiving your order. For more information regarding duties and taxes, we recommend you speak with your local customs agency.
If you reject your package or if it is rejected by your local customs agency, we will refund you for the cost of goods excluding shipping once we receive the goods back to our fulfillment center.
We only ship Monday-Friday, excluding holidays.
CHARGEBACKS
Chargebacks are extremely serious. ZIVI LLC may put the customer on a no-sell list.
MISSING OR LOST PACKAGES POLICY
We understand that package delivery issues can occur, and we are committed to assisting when possible. To ensure a smooth resolution, please note the following guidelines:
Reporting Missing Packages: If your order is marked as delivered by the shipping carrier but you have not received it, you must report the issue to us within 10 days of the delivery date.
Initial Steps: If a package is marked as delivered but cannot be located, we recommend checking with household members, neighbors, or your local post office/carrier for additional details.
Responsibility Post-Delivery: Once an order has been shipped and marked as delivered, we are not responsible for lost or stolen packages unless the carrier acknowledges an error in delivery.